+57 (604) 448 3897

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Data Privacy Policy

General Information:

This document establishes the data privacy policies of GLOBAL PHARMA & LOGISTIC SAS in compliance with the provisions of Law 581 of 2012 and Decree 1377 of 2013. It describes the mechanisms by which GLOBAL PHARMA & LOGISTIC SAS ensures the proper handling of personal data collected in its databases.

Responsible entity: GLOBAL PHARMA & LOGISTIC SAS, a privately held company domiciled in Medellín with TIN 900.782.471. Contact information is as follows:

1. Address: Calle 50 No. 51-24 Office 1101, Banco Ganadero Building, Medellín, Colombia.
2. Phone: +57 (604) 448 3897
3. Email:

Database Content: In the databases of GLOBAL PHARMA & LOGISTIC SAS, general information such as full name, identification number and type, gender, contact details (email, physical address, landline and mobile phone), and, depending on the nature of the database, specific data required for the intended data processing are stored.

Data Processing: The information contained in the databases of GLOBAL PHARMA & LOGISTIC SAS is subject to various forms of data processing, including collection, updating, storage, use, systematization, and organization, either partially or completely, in compliance with the purposes outlined here. The information may be disclosed, transmitted, or transferred to public entities, business partners, and contractors solely for the purposes of the respective databases. In any case, such transmission or transfer will be made after the necessary commitments have been entered into to safeguard the confidentiality of personal information, including sensitive information.

Rights of Data Subjects: In accordance with Article 8 of Law 1581 of 2012, data subjects may:

1. Know, update, and rectify their personal data in front of the data controllers or data processors. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned data, data leading to error, or data whose processing is expressly prohibited or has not been authorized.

2. Request proof of the authorization granted to the data controller, except when expressly excepted as a requirement for processing, in accordance with Article 10 of this law.

3. Be informed by the data controller or data processor, upon request, regarding the use that has been made of their personal data.

4. Submit complaints to the Superintendency of Industry and Commerce for breaches of the provisions of this law and other regulations that amend, add to, or complement it.

5. Revoke the authorization and/or request the deletion of data when the processing does not respect constitutional and legal principles, rights, and guarantees. The revocation and/or deletion shall be allowed when the Superintendency of Industry and Commerce has determined that the data controller or data processor has engaged in conduct contrary to this law and the Constitution; access, free of charge, their personal data that have been processed.


1. Ensure, at all times, the full and effective exercise of the right to habeas data for the data subject.
2. Request and keep a copy of the respective authorization granted by the data subject, under the conditions provided by this law.
3. Properly inform the data subject about the purpose of the data collection and the rights granted by virtue of the authorization.
4. Preserve the information under the necessary security conditions to prevent its alteration, loss, or unauthorized use.
5. Ensure that the information provided to the data processor is truthful, complete, accurate, up-to-date, and verifiable.
6. Inform the data processor of updates to the information.
7. Rectify the information when it is incorrect and communicate the relevant corrections to the data processor.
8. Demand that the data processor always respects the security and privacy conditions of the data subject's information.
9. Process inquiries and complaints within the terms of this law.
10. Provide information to the data subject upon request about the use of their data.
11. Report to the data protection authority when there are risks in data management.
12. Fulfill the requirements issued by the Superintendency of Industry and Commerce.

Person or Area in Charge: Any request, complaint, or claim related to the handling of personal data, in accordance with the provisions of Law 1581 of 2012 and Decree 1377 of 2013, should be sent to:

1. Calle 50 No. 51‐24 Oficina 1101. Edificio Banco Ganadero. Medellín – Colombia
2. Phone: +57 (604) 448 3897
3. E-mail:

Procedure for Submitting and Responding to Inquiries: Data subjects whose personal data are contained in the databases of GLOBAL PHARMA & LOGISTIC SAS or their successors may inquire about the data as provided in the applicable legislation. All requests for inquiries, correction, update, or deletion must be submitted in writing or by email, following the information contained in this document. Inquiries will be answered within a period of ten (10) business days from the date of receipt of the respective request. If it is not possible to respond to the inquiry within this period, the interested party will be informed.

Procedure for Submitting and Responding to Inquiries, Complaints, and Claims: Claims must be made in writing or by email according to the information contained in this document, and should include at least the following information:

1. Identification of the Data Subject
2. Description of the events that give rise to the claim
3. Address of the data subject
4. Documentation to be presented as evidence

If the claim is incomplete, the interested party will be required to correct the deficiencies within (5) days following the receipt of the claim. If two months (2) have passed since the date of the requirement, and the applicant has not provided the required information, it will be considered that the claim has been withdrawn.

Once the complete claim is received, a legend "Claim in process" and the reason for the claim will be included in the database within a term not exceeding two (2) business days. Said legend shall be maintained until the claim is decided.

The maximum term to attend the claim shall be fifteen (15) working days from the day following the date of its receipt. When it is not possible to address the claim within such term, the interested party will be informed of the reasons for the delay and the date on which the claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

The policy of treatment of personal information of GLOBAL PHARMA & LOGISTIC SAS will be in force from the twenty-third (23rd) day of March 2018. GLOBAL PHARMA & LOGISTIC SAS reserves the right to modify them, under the terms and with the limitations provided by law.

Database managed by GLOBAL PHARMA & LOGISTIC SAS shall be kept indefinitely, as long as it develops its purpose, and as long as necessary to ensure compliance with legal obligations, particularly labor and accounting, but the data may be deleted at any time at the request of its owner, as long as this request does not contravene a legal obligation of GLOBAL PHARMA & LOGISTIC SAS or an obligation contained in a contract between GLOBAL PHARMA & LOGISTIC SAS and a private individual.